BOOking TeRms & Conditions

Reference:
We – Elder Branch Ltd – T/A Prince of Wales – Hoath
Other – 3rd Parties: Payment Processor (Stripe), Booking Provider (RestaurantDiary.com)

Data Usage & Handlers:
For further information, please refer to our Privacy Policy and how your information will be handled.

Terms & Conditions:
When you book a table of 10 or more at the Prince of Wales – Hoath, your card details will be taken, and a £5 deposit will be applied to each person.
This will be refunded to your bill on the day. In the event of a no-show; we will retain this deposit and will not issue a refund. Your card details will be
held by our payment processor (Stripe) in a secure PCI-DSS compliant vault.

If you cancel a booking by giving us 24 hours’ notice or more, we will refund this deposit. If you don’t arrive within 20 minutes of the time of your booking (please telephone us if you are running late 01227 860338), or if you cancel giving less than 12 hours’ notice, we will retain this deposit.

Please specify the exact number of people (including children or babies) that will be coming to eat. You will be assigned a table based on the number of people you state.

The Prince of Wales – Hoath is a small independent pub & restaurant, and we cannot always accommodate increases in table sizes, as we are often fully booked. Reserving a table that is too small for your party could mean that we will be unable to accommodate them. Please ensure all your party members are confirmed at the time of booking to avoid disappointment and in accruing additional charges.

If you make a mistake when booking, please contact us immediately to see if we can amend it. This is depending on the number of other bookings we have already taken for that date, as changes may not be possible.

Dogs are not allowed in our restaurant due to food safety laws.* If you are making a booking with a dog, please select the Bar Area when making a booking. Dogs must be always kept on a lead.

We reserve the right to refuse entry or eject anyone who do not abide fully to these requirements.

* Guide and assistance dogs are always welcome

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